The maximisation of Sales and Profit is the main objective of every business. The ability and skills to up-sell effectively will get you...

The Telephone Communication is essential part of any business and may take up to 70% of the overall communication with the customers....

The Standard Operating Procedures are the Bible of every business. The use of SOP's will standardise your product and will make it...

Food safety & HACCP is a topic which is extremely important and will never go out of date! If you want to refresh your knowledge, or make...

Communication is everything! This statement is even more valid so in Customer Service. If you want to stress on the Wrong & Right...

If you want to boost your company culture and the customer service awareness in your organisation, this training will be a perfect tool...

COVID-19 is the new Reality around us and unfortunately we will have to take this into account in the future as well. If you want your...

The Standard Operating Procedures are the Bible of every business. The use of SOP's will standardise your product and will make it...