Communication is everything!
This statement is even more valid so in Customer Service. If you want to stress on the Wrong & Right Practices of Customer Communication in your organisation, the "Hot Buttons & Killer Phrases" training will be a perfect tool you can use for your team.
Main points of the training are:
Introduction in Communication
Hot buttons & fighting words
Killer Phrases
Empathy statements
Using the name of the Customer
Role Play & Conclusion
Once you get this product you can use it unlimited times! Whether you want to make your employees aware of the Do's & Do Not's in Customer Communication, or remind them about the immense importance of those for building your company image, the "Hot Buttons & Killer Phrases" training will always be a handy tool at your disposal.
Deliver this training regularly in your organisation and it will guarantee you 100% improved Customer Communication Results!
The training goes with Free Assessment & Certificate. It is available in English, Bulgarian and other languages upon request.
For more information and pricing please feel free to get in touch.
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