The Telephone Communication is essential part of any business and may take up to 70% of the overall communication with the customers. This training presents the most important practices to follow while interacting professionally over the telephone and building a positive relationship.
Main points of the training are:
Introduction
Basics in Telephone Communication
Important during the conversation
Taking a message
Making a reservation
Practices we should never follow
Questions & comments
Once you get this product you can use it unlimited times! Whether you want to make your employees aware of the Do's & Do Not's in Telephone Communication, or remind them about the immense importance of those for maintaining your company image, the "Telephone Etiquette" training will always be a handy tool at your disposal.
Deliver this training regularly in your organisation and it will guarantee you 100% improved Communication Results, Business opportunities & Ratings!
The training goes with Free Assessment & Certificate. It is available in English, Bulgarian and other languages upon request.
For more information and pricing please feel free to get in touch.
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